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Returns and Shipping


Returns:

All items are custom made and therefore cannot be exchanged or returned. Once your order has been placed and paid for, it is in production and cannot be cancelled or refunded. Please confirm your order is correct before submitting payment.

Shipping:

All shipping charges are non-refundable. At this time, we CM Designs only ships within the United States.

Tier 1 Shipping: Order of $0.01 - $49.99 is $6.95

Tier 2 Shipping: Order of $50.00 - $119.99 is $8.95

Tier 3 Shipping: Order of $120.00 and up is FREE!

Shipping Time:

Most items will be processed and ready for shipping within 14 working business days. Processing times may vary around holidays, so it is always best to order your gift items in advance, as delivery dates cannot be guaranteed. If for any reason the item you ordered is out of stock or otherwise delayed, we will notify you through email.

Rush Orders:

If you need your order shipped sooner than our normal processing time, please let us know and we will be happy to work with you to expedite your order. Once the order has been placed, however, we cannot refund it due to production time. Please check with us before you place your order if you need it to be expedited.

Sales Tax:  

A 6% sales tax is applicable for any customers ordering from Kentucky.

Errors:

Any item with an error made by the manufacturer will be remade and shipped at no charge to the customer as soon as possible. Any item with an error made by the customer during the ordering process will be reviewed by CM Designs and we will do our best to accommodate a remake of the item at a discounted price. Shipping charges will apply. Errors may include, but are not limited to, incorrect option chosen when ordering online and incorrect text submitted. A request to fix any error, manufacturer or customer made, must be within a 5 day window of when the item was received by the customer.

Out of Stock Items:

On rare occasion and item may be on back-order, out of stock or discontinued by the manufacturer. In this case, CM Designs will give the option of a full refund or another item at equal cost to be chosen.